Built to provide research that’s more actionable and strategically valuable, The Business Research Company’s 2026 market reports include market attractiveness analysis, total addressable market sizing, company benchmarking matrices, interactive Excel dashboards, broader supply chain intelligence, emerging startup tracking, and in-depth product insights.
Emotional AI Market Forecast: What Value Will The Market Reach By 2030?
The emotional AI market size has demonstrated robust growth in recent years. It is projected to expand from $32.64 billion in 2025 to $35.72 billion in 2026, at a compound annual growth rate (CAGR) of 9.4%. The increase observed in the past can be ascribed to the growing adoption of AI and ML in enterprise solutions, increasing demand for personalized customer engagement, advancements in facial and speech recognition technologies, rising social media and online communication data, and the need for emotion-driven marketing strategies.
The emotional AI market size is anticipated to experience robust expansion in the coming years. It is projected to grow to $51.25 billion in 2030, exhibiting a compound annual growth rate (CAGR) of 9.4%. The market’s growth during the forecast period is attributable to the proliferation of AI-powered emotional AI platforms, their integration with customer experience management tools, increasing adoption in the healthcare and retail sectors, rising enterprise investment in workforce and performance analytics, and advancements in multimodal emotion sensing technologies. Significant trends expected during this period include AI-based emotion recognition, detailed facial and voice emotion analysis, gesture and posture recognition, sentiment analysis from text and speech, and real-time emotional response tracking.
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Emotional AI Market Development Factors: What’s Supporting Demand?
The surging need for enhanced customer interactions is projected to boost the expansion of the emotional AI market in the future. Customer experience, or CX, encompasses the complete engagement and impression customers form with a brand or firm across their whole journey, spanning from initial recognition and evaluation to acquisition, utilization, and subsequent support. This heightened desire for outstanding customer experiences stems from companies aiming to distinguish themselves, cultivate brand allegiance, and satisfy consumer desires for tailored, uninterrupted engagements. Emotional AI facilitates this requirement by deciphering and reacting to customer sentiments, allowing businesses to craft more bespoke, compassionate, and emotionally impactful interactions that elevate contentment and devotion. As an illustration, in February 2023, data from Verint Systems Inc., a US-based technology company, indicated that Seventy-seven percent of enterprises reported a surge in consumer expectations for smooth digital interactions over the past 12 months, marking an increase of over 10 percent from the previous year’s survey. Consequently, the growing need for superior customer experiences is fueling the expansion of the emotional AI market.
Emotional AI Market Segment Performance And Emerging Opportunities
The emotional AI market covered in this report is segmented –
1) By Component: Software, Service
2) By Tools: Facial Recognition, Speech And Voice Recognition, Gesture And Posture Recognition
3) By Enterprise Size: Large Enterprises, Small And Medium-Sized Enterprises
4) By Application: Banking Financial Services And Insurance (BFSI), Healthcare, IT And Telecommunication, Retail And E-commerce, Government, Media And Entertainment, Automotive, Other Applications
Subsegments:
1) By Software: Emotion Recognition Software, Sentiment Analysis Tools, Facial Recognition Software, Speech And Voice Analysis Software
2) By Service: Consulting Services, Integration Services, Support And Maintenance Services, Training And Development Services
Emotional AI Market Transformation Trends: What Innovations Are Driving Change?
Major companies in the emotional AI market are concentrating on creating solutions to customize the customer experience through their emotional requirements, utilizing AI tools and software. Technologies referred to as AI tools for understanding users’ emotional needs examine user behavior, sentiment, and interactions to adapt experiences and responses based on their emotional state and preferences. For instance, in September 2023, AB Tasty, a France-based software development company, introduced EmotionsAI, an AI tool engineered to detect users’ emotional needs. This technology assists brands in personalizing the customer experience by deciphering the emotional needs of their customers. It categorizes visitors into ten groups, depending on how they interact with a business website. Furthermore, these combined capabilities enable brands to comprehend and address the emotional needs of their visitors, leading to improved customer experiences and potentially higher conversion rates and revenue.
Emotional AI Market Key Players: Which Companies Lead Industry Competition?
Major companies operating in the emotional AI market are Cogito Corporation; Tobii Technology AB; Gorilla Technology Group; Noldus Information Technology; Entropic Technologies; Affectiva Inc.; Realeyes OÜ; Lexalytics Inc.; Beyond Verbal Communication Ltd.; iMotions A/S; Sentiance NV; NuraLogix Corporation; NVISO Inc.; Kairos AR Inc.; Sensum; MetaSoul Inc.; Sightcorp B.V.; Valence AI; Captemo; Smart Eye AB
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Emotional AI Market Geographic Spread And Regional Opportunities
North America was the largest region in the emotional AI market in 2025. The regions covered in the emotional AI market report are Asia-Pacific, South East Asia, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.
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Wasay has over a decade of experience in market research, data modelling, and analytics, with prior experience at GlobalData and Decision Tree Consulting Services. At The Business Research Company , he leads research operations across syndicated studies, customized consulting engagements, and the Global Market Model platform. His professional experience includes supporting organizations such as Boston Consulting Group, KPMG, and Ernst & Young. Wasay holds a degree in Electronics and Communications Engineering, postgraduate management qualifications from International Management Institute Belgium and Indian School of Business and Entrepreneurship, and completed the Integrated Program in Business Analytics from Indian Institute of Management Indore.
