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Operational Support System (OSS) Modernization Market Value Analysis: What Growth Is Expected Over The Forecast Period?
The operational support system (oss) modernization market size has experienced considerable growth in recent years. It is anticipated to expand from $16.34 billion in 2025 to $18.66 billion in 2026, exhibiting a compound annual growth rate (CAGR) of 14.2%. This historical growth can be linked to factors such as legacy OSS fragmentation in telecom, the migration to virtualized network functions, an increase in service assurance requirements, the push to reduce OPEX in network operations, and the broadening of multi-vendor network environments.
The operational support system (oss) modernization market is projected for swift expansion in the coming years. This market is anticipated to reach $31.42 billion by 2030, exhibiting a compound annual growth rate (CAGR) of 13.9%. Factors contributing to this expansion during the forecast period include enabling 5G and network slicing functionalities, the embrace of intent-based orchestration, the deployment of genAI copilots for OSS operations personnel, the implementation of real-time closed-loop automation, and the establishment of standards for open digital architectures. Key developments expected within this period encompass cloud-native OSS transformation initiatives, the application of AIOps for managing network faults and performance, API-first OSS integration strategies with partner ecosystems, the automation of service assurance procedures, and consolidated inventory and resource orchestration.
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Operational Support System (OSS) Modernization Market Demand Drivers: What Is Fueling Industry Growth?
The increasing deployment of 5G is expected to drive the expansion of the operational support system (OSS) modernization market in the future. 5G, the fifth generation of mobile network technology, offers faster data transmission, lower latency, and a higher density of connections than preceding network generations. Adoption of 5G is on the rise, fueled by the growing requirement for quicker and more reliable connectivity to support data-intensive applications and real-time digital services. Operational support system (OSS) modernization aids 5G expansion by enabling automated, scalable, and real-time oversight of intricate, cloud-based network operations. For instance, in June 2025, 5G Americas reported that worldwide 5G connections reached 2.4 billion in the first quarter of 2025 and are projected to reach 8 billion by 2029. Thus, the expansion of 5G deployments is a significant driver for the growth of the operational support system (OSS) modernization market.
Operational Support System (OSS) Modernization Market Categorization By Product Type And Application
The operational support system (oss) modernization market covered in this report is segmented –
1) By Component: Software, Services
2) By Deployment Mode: On-Premises, Cloud
3) By Organization Size: Small And Medium Enterprises, Large Enterprises
4) By Application: Network Management, Service Assurance, Billing And Revenue Management, Customer Management, Other Applications
5) By End-User: Telecommunications, Information Technology (IT) And Information Technology Enabled Services (ITeS), Banking, Financial Services, And Insurance (BFSI), Healthcare, Retail, Other End-Users
Subsegments:
1) By Software: Operation Support Software, Network Management Software, Service Assurance Software, Inventory Management Software, Resource Management Software, Order Management Software, Performance Monitoring Software
2) By Services: Consulting Services, Implementation Services, Integration Services, Support And Maintenance Services, Managed Services, Training And Education Services
Operational Support System (OSS) Modernization Market Innovation Trends: Which Developments Are Transforming The Industry?
Leading companies in the operational support system (OSS) modernization market are increasingly focusing on integrating innovations into OSS modernization, such as generative AI (GenAI), to boost service agility, improve automation, and enhance operational efficiency. GenAI is an advanced form of artificial intelligence that employs large language models and deep learning techniques to generate new content, including text, code, or configurations, based on natural language prompts. This capability facilitates automated service design, intelligent configuration generation, and swift product deployment. For example, in November 2023, Cerillion, a UK-based telecommunications software provider, launched Cerillion 23.2, a GenAI-powered business support system (BSS) and OSS suite designed to simplify product catalog management, accelerate offer creation, and reduce time-to-market for telecom operators. The platform incorporates natural-language-driven product configuration, AI-assisted offer design, and seamless integration with Microsoft Office 365 for cross-platform access. Cerillion 23.2 aims to improve business agility, decrease manual configuration errors, and empower non-technical teams to innovate more rapidly, thereby supporting the broader modernization of OSS environments.
Operational Support System (OSS) Modernization Market Company Landscape And Strategic Competition
Major companies operating in the operational support system (oss) modernization market are Huawei Technologies Co. Ltd, Accenture plc, International Business Machines Corporation, Cisco Systems Inc., Oracle Corporation, Hewlett Packard Enterprise Company, Tata Consultancy Services (TCS) Limited, Capgemini SE, Telefonaktiebolaget LM Ericsson, NEC Corporation, Nokia Corporation, Cognizant Technology Solutions Corporation, Infosys Limited, ZTE Corporation, HCL Technologies Limited, Wipro Limited, Tech Mahindra Limited, Amdocs Limited, Ciena Corporation, Comarch SA.
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Operational Support System (OSS) Modernization Market Geographic Analysis: Where Is Demand Growing The Fastest?
North America was the largest region in the operational support system (OSS) modernization market in 2025. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the operational support system (oss) modernization market report are Asia-Pacific, South East Asia, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.
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Wasay has over a decade of experience in market research, data modelling, and analytics, with prior experience at GlobalData and Decision Tree Consulting Services. At The Business Research Company , he leads research operations across syndicated studies, customized consulting engagements, and the Global Market Model platform. His professional experience includes supporting organizations such as Boston Consulting Group, KPMG, and Ernst & Young. Wasay holds a degree in Electronics and Communications Engineering, postgraduate management qualifications from International Management Institute Belgium and Indian School of Business and Entrepreneurship, and completed the Integrated Program in Business Analytics from Indian Institute of Management Indore.