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Operational Support System (OSS) Modernization Market Growth From $18.66 Billion In 2026 To $31.42 Billion By 2030 At A CAGR Of 13.9%
The size of the operational support system (oss) modernization market has seen swift growth in recent years. Its projected growth trajectory indicates an increase from $16.34 billion in 2025 to $18.66 billion by 2026, demonstrating a compound annual growth rate (CAGR) of 14.2%. This historical expansion is primarily due to factors such as existing OSS fragmentation within the telecommunications sector, the shift towards virtualized network functions, an increase in demand for service assurance, the imperative to lower opex in network activities, and the proliferation of multi-vendor network setups.
The operational support system (oss) modernization market is projected to experience substantial growth over the coming years. This market is forecast to reach $31.42 billion by 2030, demonstrating a compound annual growth rate (CAGR) of 13.9%. Factors contributing to this expansion during the forecast period include the facilitation of 5G and network slicing operations, the increasing adoption of intent-based orchestration, the emergence of genAI copilots for OSS operations teams, the implementation of real-time closed-loop automation, and greater standardization pertaining to open digital architectures. Noteworthy trends anticipated in the same period encompass cloud-native OSS transformation initiatives, the application of AIOps for managing network faults and performance, API-first OSS integration with partner ecosystems, the automation of service assurance workflows, and integrated inventory and resource orchestration.
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Operational Support System (OSS) Modernization Market Growth Factors Behind Sustained Expansion
The growing deployment of 5G is expected to fuel the expansion of the operational support system (OSS) modernization market. 5G represents the fifth generation of mobile network technology, offering faster data speeds, lower latency, and higher connection density than prior network generations. The adoption of 5G is on the rise due to increasing demand for quicker and more reliable connectivity to support data-intensive applications and real-time digital services. Operational support system (OSS) modernization facilitates 5G expansion by enabling automated, scalable, and real-time management of complex, cloud-based network operations. For instance, in June 2025, according to 5G Americas, a US-based wireless industry trade association representing operators and manufacturers in the Americas, global 5G connections reached 2.4 billion in the first quarter of 2025 and are projected to reach 8 billion by 2029. Therefore, the expansion of 5G deployments is driving the growth of the operational support system (OSS) modernization market.
Operational Support System (OSS) Modernization Market Segment Landscape: Which Areas Lead Development?
The operational support system (oss) modernization market covered in this report is segmented –
1) By Component: Software, Services
2) By Deployment Mode: On-Premises, Cloud
3) By Organization Size: Small And Medium Enterprises, Large Enterprises
4) By Application: Network Management, Service Assurance, Billing And Revenue Management, Customer Management, Other Applications
5) By End-User: Telecommunications, Information Technology (IT) And Information Technology Enabled Services (ITeS), Banking, Financial Services, And Insurance (BFSI), Healthcare, Retail, Other End-Users
Subsegments:
1) By Software: Operation Support Software, Network Management Software, Service Assurance Software, Inventory Management Software, Resource Management Software, Order Management Software, Performance Monitoring Software
2) By Services: Consulting Services, Implementation Services, Integration Services, Support And Maintenance Services, Managed Services, Training And Education Services
Operational Support System (OSS) Modernization Market Industry Trends Fueling Future Revenue Growth
Leading companies in the operational support system (OSS) modernization market are concentrating on integrating innovations, such as generative AI (GenAI), into OSS modernization to boost service agility, automation, and operational efficiency. GenAI represents an advanced form of artificial intelligence, utilizing large language models and deep learning methodologies to generate new content like text, code, or configurations from natural language prompts. This capability enables automated service design, intelligent configuration generation, and rapid product deployment. For instance, in November 2023, Cerillion, a UK-based telecommunications software provider, launched Cerillion 23.2. This GenAI-powered business support system (BSS) and OSS suite is designed to simplify product catalog management, accelerate offer creation, and reduce time-to-market for telecom operators. The platform offers natural-language-driven product configuration, AI-assisted offer design, and seamless integration with Microsoft Office 365 for versatile cross-platform access. Cerillion 23.2 enhances business agility, decreases manual configuration errors, and empowers non-technical teams to innovate more quickly, thereby supporting the broader modernization of OSS environments.
Operational Support System (OSS) Modernization Market Industry Leaders And Competitive Landscape
Major companies operating in the operational support system (oss) modernization market are Huawei Technologies Co. Ltd, Accenture plc, International Business Machines Corporation, Cisco Systems Inc., Oracle Corporation, Hewlett Packard Enterprise Company, Tata Consultancy Services (TCS) Limited, Capgemini SE, Telefonaktiebolaget LM Ericsson, NEC Corporation, Nokia Corporation, Cognizant Technology Solutions Corporation, Infosys Limited, ZTE Corporation, HCL Technologies Limited, Wipro Limited, Tech Mahindra Limited, Amdocs Limited, Ciena Corporation, Comarch SA.
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Operational Support System (OSS) Modernization Market Global Footprint: Which Region Leads The Market?
North America was the largest region in the operational support system (OSS) modernization market in 2025. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the operational support system (oss) modernization market report are Asia-Pacific, South East Asia, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.
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Wasay has over a decade of experience in market research, data modelling, and analytics, with prior experience at GlobalData and Decision Tree Consulting Services. At The Business Research Company , he leads research operations across syndicated studies, customized consulting engagements, and the Global Market Model platform. His professional experience includes supporting organizations such as Boston Consulting Group, KPMG, and Ernst & Young. Wasay holds a degree in Electronics and Communications Engineering, postgraduate management qualifications from International Management Institute Belgium and Indian School of Business and Entrepreneurship, and completed the Integrated Program in Business Analytics from Indian Institute of Management Indore.
