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Operations Support Systems And Business Support Systems (OSS And BSS) Market Size Forecast: How Big Could The Market Get By 2030?
The market size for operations support systems and business support systems (oss and bss) has experienced rapid expansion in recent years. It is anticipated to increase from $69.48 billion in 2025 to $77.37 billion in 2026, achieving a compound annual growth rate (CAGR) of 11.3%. This historical growth can be linked to manual operations and billing, fragmented telecom infrastructure, escalating customer service demands, the advancement of enterprise network management, and the proliferation of digital telecom services.
The market for operations support systems and business support systems (oss and bss) is projected to experience swift expansion over the coming years, forecast to reach $117.47 billion in 2030, demonstrating a compound annual growth rate (CAGR) of 11.0%. This anticipated growth is driven by factors such as the increasing adoption of cloud-based oss and bss, AI-powered network optimization, integration with customer relationship management (CRM) and enterprise resource planning (ERP) systems, a rising need for automated billing and revenue solutions, and an emphasis on ensuring service assurance and quality management. Key trends anticipated during this period encompass revenue management solutions, customer management platforms, network management and service assurance, order management systems, and billing and charging automation.
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Operations Support Systems And Business Support Systems (OSS And BSS) Market Development Factors: What’s Supporting Demand?
The escalating need for robust cybersecurity solutions is anticipated to drive the expansion of the OSS and BSS market moving forward. Cybersecurity solutions encompass technologies and methods specifically designed to protect digital systems, networks, and data from unauthorized entry, interruptions, or malevolent cyber threats. The demand for these solutions is growing because of the continuous expansion of digital infrastructure, increasingly interconnected systems, and the heightened complexity of cyberattacks aimed at vital information and critical assets. The OSS and BSS market facilitates this demand by offering secure network surveillance, safeguarding customer data, and ensuring adherence to regulatory standards across telecom operations. For example, in April 2023, the UK Department for Science, Innovation & Technology (DSIT), a UK-based government body, reported that cybercrime affected approximately 0.11 billion (11%) of businesses and 0.08 billion (8%) of charities within the preceding 12 months, illustrating a rising exposure to cybersecurity risks across various organizations. Consequently, the intensifying requirement for cybersecurity solutions is fueling the growth of the OSS and BSS market.
Operations Support Systems And Business Support Systems (OSS And BSS) Market Segment Breakdown: Which Categories Lead On Revenue?
The operations support systems and business support systems (oss and bss) market covered in this report is segmented –
1) By Component: Solution, Services
2) By Deployment Mode: On-Premises, Cloud-Based
3) By Organization Size: Small And Medium-Sized Enterprises (SMEs), Large Enterprises
4) By Industry Vertical: Information Technology (IT) And Telecommunication, Banking, Financial Services And Insurance (BFSI), Media And Entertainment, Retail And E-Commerce, Other Industry Verticals
Subsegments:
1) By Solution: Revenue Management, Customer Management, Product Management, Order Management, Network Management, Service Assurance, Inventory Management, Billing and Charging
2) By Services: Consulting Services, System Integration Services, Managed Services, Maintenance and Support Services, Training and Education Services
Operations Support Systems And Business Support Systems (OSS And BSS) Market Transformation Trends: What Innovations Are Driving Change?
Leading companies within the OSS/BSS market are prioritizing technological advancements, such as low-code platforms for automation and development, aiming to gain a competitive edge by accelerating solution delivery and minimizing manual coding requirements. These low-code platforms simplify and speed up OSS and BSS development, enabling users to build and configure system components with minimal programming effort, thereby making it easier for organizations to create tailored solutions that address their operational and customer needs. For example, in November 2023, Cerillion, a UK-based telecommunications company, unveiled Cerillion 23.2. This enhanced version of its OSS/BSS suite integrates generative artificial intelligence (GenAI) to transform product lifecycle management for communication service providers (CSPs). The update empowers product managers to describe new offerings using natural-language voice and text inputs, while GenAI automatically generates the corresponding product catalog configuration for validation and subsequent launch. This capability significantly reduces development complexity, accelerates time-to-market, and enhances operational agility for CSPs.
Operations Support Systems And Business Support Systems (OSS And BSS) Market Leading Players And Competitive Positioning
Major companies operating in the operations support systems and business support systems (oss and bss) market are Huawei Technologies Co. Ltd.; International Business Machines Corporation; Cisco Systems Inc.; Oracle Corporation; Hewlett Packard Enterprise (HPE); Ericsson; Nokia Corporation; Infosys Limited; ZTE Corporation; CAPGEMINI SE; Amdocs Limited; Netcracker Technology; CSG International; TIBCO Software Inc.; Calix Inc.; Sterlite Technologies Limited; Subex Limited; TEOCO Corporation; Comviva; Alepo Technologies Inc.; Optiva Inc.; OPTELECOM; Matrixx Software Inc.; Neural Technologies Limited; THE SIGMA GROUP
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Operations Support Systems And Business Support Systems (OSS And BSS) Market Global Footprint: Which Region Leads The Market?
North America was the largest region in the OSS and BSS market in 2025. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the operations support systems and business support systems (oss and bss) market report are Asia-Pacific, South East Asia, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.
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Wasay has over a decade of experience in market research, data modelling, and analytics, with prior experience at GlobalData and Decision Tree Consulting Services. At The Business Research Company , he leads research operations across syndicated studies, customized consulting engagements, and the Global Market Model platform. His professional experience includes supporting organizations such as Boston Consulting Group, KPMG, and Ernst & Young. Wasay holds a degree in Electronics and Communications Engineering, postgraduate management qualifications from International Management Institute Belgium and Indian School of Business and Entrepreneurship, and completed the Integrated Program in Business Analytics from Indian Institute of Management Indore.
