Backed by market attractiveness analysis, total addressable market sizing, company benchmarking matrices, interactive Excel dashboards, wider supply chain intelligence, emerging startup coverage, and detailed product-level insights, The Business Research Company’s 2026 market reports are designed to offer research that is more actionable and strategically valuable than ever.
#Next Generation Operations Support Systems (OSS) And Business Support Systems (BSS) Market Expansion Outlook: What Revenue Opportunities Are Ahead?#_x000D_
The next generation operations support systems (oss) and business support systems (bss) market has seen substantial growth recently. This market is expected to expand from $77.69 billion in 2025 to $91.41 billion in 2026, exhibiting a compound annual growth rate (CAGR) of 17.7%. Historically, this growth can be attributed to factors such as telecom digital transformation initiatives, the transition from legacy BSS billing systems, an increase in subscriber data and services, rising competition from digital service providers, and the adoption of virtualization and cloud within the telecom industry._x000D_
_x000D_
The market size for next generation operations support systems (oss) and business support systems (bss) is anticipated to experience swift expansion in the coming years. This market is projected to reach $173.61 billion by 2030, exhibiting a compound annual growth rate (CAGR) of 17.4%. Several factors contribute to this expected growth, including enhanced support for network slicing monetization, customer service automation driven by GenAI, seamless integration with open digital architecture frameworks, real-time analytics for an improved customer experience, and the automation of revenue assurance and fraud detection. Key trends foreseen during this period involve cloud-native OSS/BSS modernization initiatives, AI-powered service assurance and customer support, platforms for real-time charging and converged billing, an API-first architectural approach for partner ecosystems, and automation solutions for order management and fulfillment._x000D_
_x000D_
#Get A Free Sample Report With In-Depth Market Insights:#_x000D_
_x000D_
#Next Generation Operations Support Systems (OSS) And Business Support Systems (BSS) Market Growth Drivers: What’s Behind The Acceleration?#_x000D_
The expansion of 5G network deployments is anticipated to fuel the progress of the next generation operations support systems (OSS) and business support systems (BSS) market in the future. 5G network, the fifth generation of mobile communication technology, delivers quicker data speeds, reduced latency, and enhanced connectivity, crucial for supporting advanced digital applications and smart devices. The increase in 5G network installations stems from a growing need for high-speed connectivity to accommodate the rising volume of Internet of Things (IoT) devices across various sectors. Next-generation operations support systems (OSS) and business support systems (BSS) solutions aid 5G networks by facilitating automated service provisioning, adaptive network management, real-time billing, and an uninterrupted customer experience within hybrid and cloud-native settings. For example, in March 2025, 5G Americas, a US-based industry trade organization, reported that global 5G connections hit 2.25 billion in 2024, expanding four times faster than 4G adoption, with forecasts predicting 8.3 billion fifth-generation connections by 2029, representing 59% of all global wireless technologies. Consequently, the increasing 5G network deployments are propelling the expansion of the next generation operations support systems (OSS) and business support systems (BSS) market._x000D_
_x000D_
#Next Generation Operations Support Systems (OSS) And Business Support Systems (BSS) Market Breakdown By Product Type And Application#_x000D_
The next generation operations support systems (oss) and business support systems (bss) market covered in this report is segmented – _x000D_
_x000D_
1) By Component: Software, Services_x000D_
2) By Architecture Type: Revenue Management, Network Management Systems, Service Assurance, Account Management, Customer Management, Service Fulfillment_x000D_
3) By Deployment Mode: On-Premises, Cloud_x000D_
4) By Organization Size: Small And Medium Enterprises, Large Enterprises_x000D_
5) By End-User: Telecommunications, Information Technology (IT), Banking, Financial Services, And Insurance (BFSI), Media And Entertainment, Other End-Users_x000D_
_x000D_
Subsegments:_x000D_
1) By Software: Operational Support Software, Business Support Software, Network Management Software, Service Assurance Software, Customer Relationship Management Software_x000D_
2) By Services: Professional Services, Managed Services, Consulting Services, Integration And Implementation Services, Support And Maintenance Services_x000D_
_x000D_
#Next Generation Operations Support Systems (OSS) And Business Support Systems (BSS) Market Trends: What’s Defining The Industry’s Next Phase?#_x000D_
Leading companies in the next-generation operations support systems (OSS) and business support systems (BSS) market are concentrating on technological advancements, such as customer engagement platforms, with the goal of improving service provider interactions, simplifying omnichannel experiences, and accelerating digital revenue generation. Customer engagement platforms are software solutions that enable businesses to connect and interact with customers across various digital channels to strengthen relationships and enhance overall customer experience. For instance, in February 2024, Amdocs Limited, a US-based telecommunications software and services company, unveiled CES24, its most advanced Customer Experience Suite version covering business support, operations support, and network domains. This solution integrates artificial intelligence (AI)-powered assistants, omnichannel care, unified customer relationship management (CRM), and business and operational automation capabilities. This innovation empowers telecommunication service providers to deliver seamless, hyper-personalized customer journeys, expedite the time-to-market for new offerings, and increase monetization prospects across both consumer and enterprise segments._x000D_
_x000D_
#Next Generation Operations Support Systems (OSS) And Business Support Systems (BSS) Market Company Landscape And Competitive Strategy#_x000D_
Major companies operating in the next generation operations support systems (oss) and business support systems (bss) market are Huawei Technologies Co. Ltd., Accenture plc, International Business Machines Corporation (IBM), Oracle Corporation, Hewlett Packard Enterprise Company, Tata Consultancy Services Limited, Capgemini SE, Telefonaktiebolaget LM Ericsson, Nokia Corporation, NEC Corporation, Infosys Limited, ZTE Corporation, Tech Mahindra Limited, Amdocs Limited, Ciena Corporation, Sterlite Technologies Limited, Hansen Technologies Limited, Qvantel Oy, Cerillion plc, Subex Limited. _x000D_
_x000D_
#View The Full Next Generation Operations Support Systems (OSS) And Business Support Systems (BSS) Market Report:#_x000D_
_x000D_
#Next Generation Operations Support Systems (OSS) And Business Support Systems (BSS) Market Top Region: Where Does Most Revenue Come From?#_x000D_
North America was the largest region in the next generation operations support systems (OSS) and business support systems (BSS) market in 2025. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the next generation operations support systems (oss) and business support systems (bss) market report are Asia-Pacific, South East Asia, Western Europe, Eastern Europe, North America, South America, Middle East, Africa._x000D_
_x000D_
#Reach Out To Our Team:#_x000D_
_x000D_
The Business Research Company: https://www.thebusinessresearchcompany.com/_x000D_
Americas: +1 310-496-7795_x000D_
Asia: +44 7882 955267 & +91 8897263534_x000D_
Europe: +44 7882 955267_x000D_
Email us at: marketing@tbrc.info_x000D_
_x000D_
#Follow us on:#_x000D_
_x000D_
LinkedIn: https://in.linkedin.com/company/the-business-research-company_x000D_
YouTube: https://www.youtube.com/channel/UC24_fI0rV8cR5DxlCpgmyFQ_x000D_
Global Market Model: https://www.thebusinessresearchcompany.com/global-market-model
Wasay has over a decade of experience in market research, data modelling, and analytics, with prior experience at GlobalData and Decision Tree Consulting Services. At The Business Research Company , he leads research operations across syndicated studies, customized consulting engagements, and the Global Market Model platform. His professional experience includes supporting organizations such as Boston Consulting Group, KPMG, and Ernst & Young. Wasay holds a degree in Electronics and Communications Engineering, postgraduate management qualifications from International Management Institute Belgium and Indian School of Business and Entrepreneurship, and completed the Integrated Program in Business Analytics from Indian Institute of Management Indore.
