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Next Generation Operations Support Systems (OSS) And Business Support Systems (BSS) Market Value Analysis: What Growth Is Expected Over The Forecast Period?
The market size for next generation operations support systems (oss) and business support systems (bss) has experienced rapid expansion in recent years. It is anticipated to grow from $77.69 billion in 2025 to $91.41 billion in 2026, exhibiting a compound annual growth rate (CAGR) of 17.7%. The historical increase in this market can be attributed to factors such as telecom digital transformation initiatives, the migration from legacy bss billing systems, the growth of subscriber data and services, intensified competition from digital service providers, and the adoption of virtualization and cloud solutions in telecom.
The market for next-generation operations support systems (oss) and business support systems (bss) is anticipated to experience substantial expansion over the upcoming years. This market is projected to reach a valuation of $173.61 billion by 2030, demonstrating a compound annual growth rate (CAGR) of 17.4%. Factors contributing to this growth during the forecast period include enabling network slicing monetization, automating customer service with genAI, integrating with open digital architecture frameworks, leveraging real-time analytics for enhanced customer experience, and automating processes for revenue assurance and fraud detection. Key trends anticipated for this period involve cloud-native oss/bss modernization initiatives, AI-powered service assurance and customer support, real-time charging alongside converged billing platforms, an API-first approach for partner ecosystems, and automation in order management and fulfillment.
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#Next Generation Operations Support Systems (OSS) And Business Support Systems (BSS) Market Growth Factors: Which Forces Are Supporting Market Expansion?
Expanding 5G network installations are anticipated to drive the advancement of the next generation operations support systems (OSS) and business support systems (BSS) market moving ahead. A 5G network represents the fifth generation of mobile communication technology, characterized by enhanced data speeds, reduced latency, and superior connectivity, thereby facilitating advanced digital applications and intelligent devices. The increase in 5G network rollouts stems from the escalating need for high-speed connections capable of accommodating the growing multitude of Internet of Things (IoT) devices spanning various sectors. Solutions for next-generation operations support systems (OSS) and business support systems (BSS) assist 5G networks by facilitating automated service delivery, adaptable network administration, immediate billing, and a smooth customer journey across both hybrid and cloud-native settings. For example, data from 5G Americas, a US-based industry trade organization, in March 2025, showed that global 5G connections hit 2.25 billion in 2024, expanding four times faster than 4G adoption. Furthermore, forecasts suggest 8.3 billion fifth-generation connections will exist by 2029, making up 59% of all global wireless technologies. Consequently, the expanding 5G network deployments are a key factor propelling the expansion of the next generation of operations support systems (OSS) and business support systems (BSS) market.
Next Generation Operations Support Systems (OSS) And Business Support Systems (BSS) Market Segmentation Trends And Revenue Drivers
The next generation operations support systems (oss) and business support systems (bss) market covered in this report is segmented –
1) By Component: Software, Services
2) By Architecture Type: Revenue Management, Network Management Systems, Service Assurance, Account Management, Customer Management, Service Fulfillment
3) By Deployment Mode: On-Premises, Cloud
4) By Organization Size: Small And Medium Enterprises, Large Enterprises
5) By End-User: Telecommunications, Information Technology (IT), Banking, Financial Services, And Insurance (BFSI), Media And Entertainment, Other End-Users
Subsegments:
1) By Software: Operational Support Software, Business Support Software, Network Management Software, Service Assurance Software, Customer Relationship Management Software
2) By Services: Professional Services, Managed Services, Consulting Services, Integration And Implementation Services, Support And Maintenance Services
Next Generation Operations Support Systems (OSS) And Business Support Systems (BSS) Market Strategic Trends: What Is Defining The Next Phase Of Growth?
Prominent companies within the next-generation operations support systems (OSS) and business support systems (BSS) market are directing their efforts toward technological progress, particularly in areas like customer engagement platforms. This focus aims to enhance service provider interactions, streamline omnichannel experiences, and accelerate digital monetization. Customer engagement platforms are software solutions designed to facilitate businesses in connecting and interacting with customers through various digital channels, thereby strengthening relationships and improving the customer experience. For example, in February 2024, Amdocs Limited, a US-based telecommunications software and services company, introduced CES24. This is the most advanced iteration of its Customer Experience Suite, encompassing business support, operations support, and network domains. The solution integrates artificial intelligence (AI)-powered assistants, omnichannel care, unified customer relationship management (CRM), and capabilities for business and operational automation. This innovation empowers telecommunication service providers to deliver seamless, hyper-personalized customer journeys, expedite the time-to-market for new offerings, and augment monetization opportunities across both consumer and enterprise sectors.
#Next Generation Operations Support Systems (OSS) And Business Support Systems (BSS) Market Industry Leaders: Which Organizations Are Driving Competition?
Major companies operating in the next generation operations support systems (oss) and business support systems (bss) market are Huawei Technologies Co. Ltd., Accenture plc, International Business Machines Corporation (IBM), Oracle Corporation, Hewlett Packard Enterprise Company, Tata Consultancy Services Limited, Capgemini SE, Telefonaktiebolaget LM Ericsson, Nokia Corporation, NEC Corporation, Infosys Limited, ZTE Corporation, Tech Mahindra Limited, Amdocs Limited, Ciena Corporation, Sterlite Technologies Limited, Hansen Technologies Limited, Qvantel Oy, Cerillion plc, Subex Limited.
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Next Generation Operations Support Systems (OSS) And Business Support Systems (BSS) Market Regional Distribution: Which Areas Drive Market Expansion?
North America was the largest region in the next generation operations support systems (OSS) and business support systems (BSS) market in 2025. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the next generation operations support systems (oss) and business support systems (bss) market report are Asia-Pacific, South East Asia, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.
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Wasay has over a decade of experience in market research, data modelling, and analytics, with prior experience at GlobalData and Decision Tree Consulting Services. At The Business Research Company , he leads research operations across syndicated studies, customized consulting engagements, and the Global Market Model platform. His professional experience includes supporting organizations such as Boston Consulting Group, KPMG, and Ernst & Young. Wasay holds a degree in Electronics and Communications Engineering, postgraduate management qualifications from International Management Institute Belgium and Indian School of Business and Entrepreneurship, and completed the Integrated Program in Business Analytics from Indian Institute of Management Indore.