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Smart Hospitality Market Size Forecast: How Big Could The Market Get By 2030?
The smart hospitality market has undergone significant expansion in recent years. It is projected to increase from $29.55 billion in 2025 to $37.3 billion in 2026, achieving a compound annual growth rate (CAGR) of 26.2%. This historical growth can be attributed to several factors, including the proliferation of digital hotel management systems, a rising demand for superior guest experiences, the advancement of connected building technologies, the implementation of cloud-based hospitality platforms, and the escalating requirements for labor efficiency.
The smart hospitality market is poised for substantial expansion in the coming years. It is projected to reach $92.37 billion in 2030, driven by a compound annual growth rate (CAGR) of 25.4%. This anticipated growth during the forecast period stems from factors such as increased investments in smart hotels and resorts, a rising demand for AI-driven personalization, the expansion of sustainable hospitality operations, the growing adoption of immersive guest technologies, and a heightened focus on remote service management. Furthermore, key trends expected in this period include the increasing adoption of contactless guest services, the rising deployment of smart room automation systems, the growing integration of IoT-based energy management, the expansion of personalized guest experience platforms, and an enhanced emphasis on operational efficiency.
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Smart Hospitality Market Demand Drivers: What’s Powering Industry Growth?
The smart hospitality market is anticipated to expand due to the increasing demand for enhanced smart IoT-based solutions. The Internet of Things (IoT) is a connected network with the potential to significantly transform the operations of hotels, resorts, cruise ships, casinos, restaurants, and other leisure services. Combining IoT with technologies like user mobility and data analytics establishes a new hospitality paradigm, where businesses collect data, interact with users, and automate processes to improve guest experiences. Adopting these IoT-based solutions enhances processes by reducing operating costs, increasing productivity, and enabling the creation of new services. For instance, in September 2024, IoT Analytics GmbH, a Germany-based non-governmental organization, reported that by the end of 2023, there were 16.6 billion connected IoT devices, marking a 15% increase from 2022. IoT Analytics projects a further 13% growth, reaching 18.8 billion by the end of 2024. Additionally, the number of connected IoT devices is projected to reach 40 billion by 2030, a substantial increase from the last market update in 2023. Consequently, the rising demand for enhanced smart IoT-based solutions will propel the smart hospitality market.
Smart Hospitality Market Segment Analysis Spotlighting Growth Areas
The smart hospitality market covered in this report is segmented –
1) By Offering: Solution, Services
2) By Deployment Mode: Cloud, On-Premises
3) By End User: Hotel, Cruise, Luxury Yachts, Other End-Users
Subsegments:
1) By Solutions: Property Management Systems (PMS), Guest Experience Management, Revenue Management Systems, Energy Management Solutions, Mobile Applications, Internet Of Things (IoT) Solutions, Contactless Technology
2) By Services: Consulting Services, Integration Services, Maintenance And Support Services, Training Services, Managed Services
Smart Hospitality Market Innovation Trends: What Developments Are Reshaping The Industry?
Leading companies in the smart hospitality market are prioritizing the creation of advanced solutions, such as autonomous delivery robots, to improve guest experiences, streamline operations, and enhance service efficiency. Autonomous delivery robots are robotic systems engineered to transport amenities, room-service items, and other materials within hotel environments without requiring human intervention, thereby reducing staff workload and accelerating service speed. For instance, in June 2023, Relay Robotics, a US-based manufacturer of autonomous service robots for the hospitality industry, unveiled the Relay2, a high-capacity hotel delivery robot designed to carry twice the payload of its predecessors. Aimed at supporting faster and more efficient delivery of guest amenities and room-service items, the Relay2 assists hotels in boosting operational efficiency while simultaneously elevating overall guest satisfaction.
Smart Hospitality Market Leading Companies: Who Holds The Strongest Market Presence?
Major companies operating in the smart hospitality market are Cisco Systems Inc.; Honeywell International; IBM Corporation; Johnson Controls; NEC Corporation; Oracle Corporation; Schneider Electric SE; Siemens AG; Infor; Huawei Technologies; Samsung; BuildingIQ; Cloudbeds; Hotel Internet Services; Onity Inc.; Shiji Group; Ubiquity LLC; Zebra Technologies Corp.; Altronix Systems Inc.; Agilysys; Mews Systems; Protel Hotelsoftware; Guestline; Sabre Hospitality; Hotelogix; StayNTouch; Amadeus IT Group; eZee Technosys
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Smart Hospitality Market Regional Split: Which Areas Are Fueling Growth?
North America was the largest region in the smart hospitality market share in 2025. The regions covered in the smart hospitality market report are Asia-Pacific, South East Asia, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.
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Wasay has over a decade of experience in market research, data modelling, and analytics, with prior experience at GlobalData and Decision Tree Consulting Services. At The Business Research Company , he leads research operations across syndicated studies, customized consulting engagements, and the Global Market Model platform. His professional experience includes supporting organizations such as Boston Consulting Group, KPMG, and Ernst & Young. Wasay holds a degree in Electronics and Communications Engineering, postgraduate management qualifications from International Management Institute Belgium and Indian School of Business and Entrepreneurship, and completed the Integrated Program in Business Analytics from Indian Institute of Management Indore.
