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Smart Hospitality Market Growth Potential: How Will Market Size Change Through 2030?
The smart hospitality market has experienced substantial expansion over recent years. This market is projected to expand from $29.55 billion in 2025 to $37.3 billion by 2026, demonstrating a compound annual growth rate (CAGR) of 26.2%. Historically, this expansion has been driven by factors such as the proliferation of digital hotel management systems, an increasing desire for improved guest experiences, the advancement of connected building technologies, the widespread use of cloud-based hospitality platforms, and the escalating need for greater labor efficiency.
The smart hospitality market is poised for significant expansion in the coming years. Projections indicate it will reach $92.37 billion by 2030, driven by a compound annual growth rate (CAGR) of 25.4%. This anticipated growth during the forecast period is fueled by several factors, including greater investments in smart hotels and resorts, an uptick in demand for AI-driven personalization, the broadening of sustainable hospitality operations, increased adoption of immersive guest technologies, and a heightened emphasis on remote service management. Key trends anticipated during the same period encompass the growing adoption of contactless guest services, increased deployment of smart room automation systems, the expanding integration of IoT-based energy management, the development of personalized guest experience platforms, and an enhanced focus on operational efficiency.
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Smart Hospitality Market Expansion Drivers: What Is Shaping Future Growth?
The increasing need for improved smart Internet of Things (IoT) solutions is anticipated to drive the expansion of the smart hospitality market. IoT, an interconnected system, possesses the capacity to profoundly transform the operations of various hospitality venues such as hotels, resorts, cruise ships, casinos, and restaurants, along with other leisure services. Integrating IoT with technologies like user mobility and data analytics establishes a novel approach in hospitality, where establishments gather information, engage with customers, and automate functions to enhance visitor experiences. Embracing these IoT-powered solutions refines operational procedures by reducing expenses, boosting efficiency, and fostering the creation of new offerings. For example, data from September 2024, provided by the Germany-based non-governmental organization IoT Analytics GmbH, revealed that by the close of 2023, there were 16.6 billion connected IoT devices, marking a 15% rise from 2022. IoT Analytics further predicts a 13% expansion, reaching 18.8 billion by the culmination of 2024. Furthermore, the quantity of connected IoT devices is forecast to hit 40 billion by 2030, representing a substantial surge compared to the previous market assessment in 2023. Consequently, the rising demand for sophisticated smart IoT-powered solutions will propel the smart hospitality market.
Smart Hospitality Market Segment Landscape: Which Areas Lead Market Development?
The smart hospitality market covered in this report is segmented –
1) By Offering: Solution, Services
2) By Deployment Mode: Cloud, On-Premises
3) By End User: Hotel, Cruise, Luxury Yachts, Other End-Users
Subsegments:
1) By Solutions: Property Management Systems (PMS), Guest Experience Management, Revenue Management Systems, Energy Management Solutions, Mobile Applications, Internet Of Things (IoT) Solutions, Contactless Technology
2) By Services: Consulting Services, Integration Services, Maintenance And Support Services, Training Services, Managed Services
Smart Hospitality Market Trends Driving Strategic Industry Expansion
Leading businesses within the smart hospitality market are concentrating on creating sophisticated solutions, such as autonomous delivery robots, with the goal of enriching guest interactions, optimizing operational processes, and boosting service effectiveness. Autonomous delivery robots are defined as robotic mechanisms built to move amenities, room-service items, and various supplies throughout hotels independently, thus lessening employee responsibilities and quickening service delivery. An example of this trend is seen in June 2023, when Relay Robotics, a US-based producer of autonomous service robots for the hospitality sector, launched the Relay2. This particular model is a high-capacity hotel delivery robot, distinguishing itself by being able to transport twice the payload of its predecessors. Its design aims to facilitate quicker and more effective distribution of guest amenities and room-service items, enabling hotels to enhance their operational efficiency and simultaneously uplift overall guest satisfaction.
Smart Hospitality Market Industry Leaders And Market Competition
Major companies operating in the smart hospitality market are Cisco Systems Inc.; Honeywell International; IBM Corporation; Johnson Controls; NEC Corporation; Oracle Corporation; Schneider Electric SE; Siemens AG; Infor; Huawei Technologies; Samsung; BuildingIQ; Cloudbeds; Hotel Internet Services; Onity Inc.; Shiji Group; Ubiquity LLC; Zebra Technologies Corp.; Altronix Systems Inc.; Agilysys; Mews Systems; Protel Hotelsoftware; Guestline; Sabre Hospitality; Hotelogix; StayNTouch; Amadeus IT Group; eZee Technosys
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Smart Hospitality Market Global Footprint: Which Region Holds Market Leadership?
North America was the largest region in the smart hospitality market share in 2025. The regions covered in the smart hospitality market report are Asia-Pacific, South East Asia, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.
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Wasay has over a decade of experience in market research, data modelling, and analytics, with prior experience at GlobalData and Decision Tree Consulting Services. At The Business Research Company , he leads research operations across syndicated studies, customized consulting engagements, and the Global Market Model platform. His professional experience includes supporting organizations such as Boston Consulting Group, KPMG, and Ernst & Young. Wasay holds a degree in Electronics and Communications Engineering, postgraduate management qualifications from International Management Institute Belgium and Indian School of Business and Entrepreneurship, and completed the Integrated Program in Business Analytics from Indian Institute of Management Indore.